Shipping & Payment

Shipping and Payment Info

What is the total delivery time for my order?

All orders are processed/handled in 2-3 business days. For large parcels, processing time may extend up to 4 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on the shipping method that you choose during checkout.

Here are the shipping charges and speed of delivery for domestic deliveries:

Shipping Method: USPS, UPS, FedEx

Shipping cost: Free USA & Canada

Delivery Estimate: Posted on Listings

Shipping Locations: USA & Canada Only!

Delays might occur during peak season. (2 day shipping and overnight coming soon*) Check back for updates.

Which locations do you deliver to?

We ship all orders to anywhere in the United States & Canada—except Alaska, Hawaii and Puerto Rico, territories, or islands.

FREE Shipping to USA & Canada

How do I check the status of my order?

You will receive email notification with a confirmation number, once the order is packaged a status updated will be send via email about the update, of your order, along with tracking information.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. Once your order is placed you will receive an email, confirming your purchase, after that you will receive another email with the tracking number within the handling time frame. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team at zepherhome@gmail.com.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order. We do our best to resolve any issues, if you don’t receive your order let us know!

What should I do if I receive a damaged item?

You may log into our dispute management portal, mark the item as damaged and upload pictures of the damaged item.Be sure pictures include packaging and all its materials, and that the images are not blurry. Once your request is received, we will send a decision email on weather we have decided to: replace the item, issue a refund, or if there is an issue with your request will will ask you for additional information, or proof. If your item arrives damaged please contact our customer service team immediately.

What duties and taxes apply?

Shipping costs for Domestic, or international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.

How can I return the item?

Returning an item is simple. Log into the dispute management portal on our shopping site, mark the dispute as return, and upload pictures of item that you wish to return. Remember to make sure your pictures are clear, and include all packaging materials. You may also choose from the various return options. If you wish to return the item you can also contact us directly at zepherhome@gmail.com. For detailed information, read our returns policy.